Totara 13 to Totara 17 Upgrade – Major Issues, Causes, and Fixes

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| By Roshni Rai

We recently undertook the upgrade from Totara 13 to Totara 17, and while the new version brings several functional and performance improvements, the transition came with several significant challenges, especially for teams working with customized environments. Below is a detailed

Omni-Channel Routing

| By Rushali kashyap

Salesforce Omni-Channel is a feature that allows organizations to route and manage various types of work items, such as cases, leads, chats, and social media posts, across multiple communication channels. It helps organizations deliver a seamless and personalized customer experience