Asynchronous Apex

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| By Rushali kashyap

Asynchronous Apex in Salesforce allows developers to execute operations in a separate thread, enabling tasks to run in the background without impacting the user experience. This approach is particularly beneficial for handling long-running processes, callouts to external systems, and operations

Omni-Channel Routing

| By Rushali kashyap

Salesforce Omni-Channel is a feature that allows organizations to route and manage various types of work items, such as cases, leads, chats, and social media posts, across multiple communication channels. It helps organizations deliver a seamless and personalized customer experience